Course curriculum

    1. Welcome

    2. Student Walk Through

    1. Lesson 1 - What's Missing in Telephone Communication?

    2. Lesson 2 - Verbal Communication Techniques

    3. Quiz

    1. Lesson 1 - Who are your Customers?

    2. Lesson 2 - To Serve and Delight

    3. Lesson 3 - Listening Skills

    4. Quiz

    1. Lesson 1 - Asking the Right Questions

    2. Lesson 2 - Saying No

    3. Lesson 3 - Sales By Phone

    4. Quiz

    1. Lesson 1 - Taking Messages

    2. Lesson 2 - Stay out of the Voice Mail Jail

    3. Lesson 3 - Cold and Warm Calls

    4. Quiz

    1. Lesson 1 - Developing a Script

    2. Lesson 2 - Perfecting the Script

    3. Lesson 3 - Handling Objections

    4. Quiz

About this course

  • $80.00
  • 34 lessons
  • 0 hours of video content

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